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Service Level Agreement
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Client Services
Client Managment
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Contact reports will be issued within 24 hours of the meeting
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A weekly status report will be provided on major projects/multiple project accounts
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Ensure that all calls and emails are responded to within 24hrs
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Keep the client up to date on relevant information re: jobs in progress
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Provide alternative solutions for any issues that may occur
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Pre-inform client of all team absences, or changes within the team.
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Project/account review meeting with Client Management team and client on a quarterly basis
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