Service Level Agreement

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Client Services

Client Managment

Contact reports will be issued within 24 hours of the meeting
A weekly status report will be provided on major projects/multiple project accounts
Ensure that all calls and emails are responded to within 24hrs
Keep the client up to date on relevant information re: jobs in progress
Provide alternative solutions for any issues that may occur
Pre-inform client of all team absences, or changes within the team.
Project/account review meeting with Client Management team and client on a quarterly basis