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Service Level Agreement


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Client Services

Client Managment

  • Contact reports will be issued within 24 hours of the meeting

  • A weekly status report will be provided on major projects/multiple project accounts

  • Ensure that all calls and emails are responded to within 24hrs

  • Keep the client up to date on relevant information re: jobs in progress

  • Provide alternative solutions for any issues that may occur

  • Pre-inform client of all team absences, or changes within the team.

  • Project/account review meeting with Client Management team and client on a quarterly basis

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